RLM88 Privacy Policy — Your Data, Explained

01Who This Policy Covers

This Privacy Policy applies to all registered players and visitors of the RLM88 platform. It covers personal data collected through the website, the mobile application, and any communication you have with our support team — whether via email or through the platform's messaging tools.

If you are visiting RLM88 without a registered account, some sections of this policy still apply to you, particularly regarding cookies and device data collected during browsing. Registration and active account use involve a broader set of data collection as described in the sections below.

02What Data We Collect

RLM88 collects personal data in several ways — information you provide directly, data generated through your use of the platform, and technical data collected automatically by our systems. Here is a clear breakdown:

We only collect data that is necessary for the purposes described in this policy. We do not collect sensitive personal data such as biometric information, racial or ethnic origin, or political opinions.

03Why We Collect Your Data

Every piece of data RLM88 collects serves a specific, legitimate purpose. Here are the main reasons we process your personal information:

• Account creation and management: To register your account, verify your identity, and keep your profile accurate and up to date.
• Processing transactions: To handle PHP deposits and withdrawals through your chosen payment channel, and to maintain an accurate transaction history in your account.
• Security and fraud prevention: To detect unusual activity, protect your account from unauthorised access, and investigate potential violations of our Terms and Conditions.
• Identity verification (KYC): To confirm that you meet our 21+ age requirement and to comply with applicable due diligence obligations.
• Platform operation and improvement: To understand how the platform is used, identify technical issues, and improve the experience for Philippine players.
• Customer support: To respond to your queries, resolve account issues, and document your communication history with our team.
• Responsible gaming: To monitor usage patterns that may indicate problematic behaviour and to enforce self-exclusion or deposit limits where requested.

We do not use your data for automated decision-making that produces legal or similarly significant effects without human oversight.

04Who We Share Your Data With

RLM88 does not sell your personal data. We may share limited information with trusted third parties only where it is necessary to operate the platform or comply with legal obligations:

• Payment processors: When you make a deposit or withdrawal, your transaction details are shared with the relevant payment provider — such as your local bank or e-wallet service — to complete the transfer.
• Identity verification services: When KYC checks are required, your identity documents may be processed by a third-party verification provider operating under strict data security standards.
• Technology and infrastructure providers: Service providers who support the operation of our platform, including hosting, security monitoring, and analytics, may process data on our behalf under data processing agreements.
• Legal and regulatory authorities: We may disclose personal data to relevant authorities if required to do so by applicable law, or in response to a valid legal request.

All third parties who process data on our behalf are required to handle it securely and to use it only for the specific purpose we have engaged them for. We do not permit third-party use of your data for their own marketing.

05How Long We Keep Your Data

RLM88 retains personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and compliance obligations. In practical terms:

• Account and identity data is retained for the duration of your active account, and for a defined period after account closure to meet compliance requirements.
• Transaction records are kept for a minimum period in line with applicable financial record-keeping standards.
• Support communications are retained long enough to maintain a record of resolved issues and to handle any follow-up enquiries.
• Technical and usage data may be retained in aggregated, anonymised form for platform analytics beyond the individual retention period.

When data is no longer needed and retention obligations have been met, we delete or anonymise it in a secure manner.

06Cookies and Tracking Technologies

RLM88 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. When you visit the site or use the app, the following types of cookies may be active:

• Essential cookies: Required for the platform to function — these handle your login session, security tokens, and basic navigation. They cannot be disabled without affecting core functionality.
• Performance and analytics cookies: Help us understand which parts of the platform are used most, how long sessions last, and where technical issues occur. Data collected is aggregated and does not identify you individually.
• Preference cookies: Remember your settings and preferences so you do not have to reconfigure them on every visit.

Most browsers allow you to manage cookie settings and block non-essential cookies. Note that disabling essential cookies will affect your ability to log in and use the platform normally.

07How We Protect Your Data

Data security is taken seriously at RLM88. We apply a range of technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse:

• All data in transit is encrypted using SSL/TLS protocols.
• Account access is protected by password hashing and OTP verification.
• Internal access to personal data is restricted to staff and systems that genuinely need it.
• Our platform infrastructure is monitored for suspicious activity around the clock.
• Third-party providers who handle data on our behalf are assessed for their security practices before engagement.

If a data security incident occurs that affects your personal data, RLM88 will notify you in accordance with applicable notification requirements.

08Your Rights Over Your Data

As an RLM88 player based in the Philippines, you have rights regarding the personal data we hold about you. These include:

• Right to access: Request a copy of the personal data RLM88 holds about you.
• Right to correction: Ask us to update or correct inaccurate information on your account.
• Right to deletion: Request that we delete your personal data, subject to legal retention obligations that may require us to keep certain records.
• Right to object: Object to certain uses of your data, such as analytics processing, where applicable.
• Right to data portability: Request your data in a structured, machine-readable format in applicable circumstances.

To exercise any of these rights, contact RLM88 support at [email protected]. We will respond to your request within a reasonable timeframe. In some cases, we may need to verify your identity before processing the request.

09Minors and Age Restrictions

RLM88 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe a minor has registered an account or submitted personal data to RLM88, please notify us immediately at [email protected]. We will investigate and remove the data without delay.

Age verification is carried out as part of the registration and KYC process. Accounts where the player is found to be below the minimum age are closed and any associated data is handled in accordance with our deletion procedures.

10Changes to This Policy

RLM88 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When we make a meaningful change, we will update the "Last Updated" date at the top of this page and notify active users where appropriate.

Continued use of the RLM88 platform after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you are always informed about how your data is handled.

11Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the RLM88 support team:

You may also review our related policies for a complete picture of how RLM88 operates: the Terms & Conditions and the Responsible Gaming page.